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31st October 2008

MCS Updated Business Hours

MCS business hours are now Monday to Friday - 8:30AM to 5:00 PM

Internet Support Hours are Monday to Friday - 8:30 AM to 7:00 PM and Saturday 9:00 AM to 2:00 PM


30th October 2008
FREE Info night Thursday 13 Novemver 2008

We are still registering interest for the Info night that could save your business in time of disaster.
You must register to attend, so contact us today to avoid dissapointment.
Any queries phone or email Tim Delahunty on 4951 7777 or timd@mcs.com.au.
See you there!



23rd September 2008
FREE Info night Postponed until November

We are still registering interest for the Info night that could save your business in time of disaster.
You must register to attend, so contact us today to avoid dissapointment.
Any queries phone or email Tim Delahunty on 4951 7777 or timd@mcs.com.au.
See you there!


17th September 2008
FREE Backup Information Session Night

Your business is invited to join us in the 21st century! Come along and talk with technicians and programmers face to face. Discuss the latest products and services that will make your business more productive and save you money.

We will be specifically discussing the latest software to protect your business from data loss. If your IT Hardware was destroyed how many days will you lose and how long until your business is fully operational again?? How does the same day sound? Come along to our session to find out how.

Where: Main Bar, Ambassador Hotel, Sydney Street
Drinks & Finger Food supplied.
When: Thursday, 25 September 2008
Time: 5.30pm - 7.30pm
Cost: Free
RSVP: (07) 4951 7777 or timd@mcs.com.au


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FREQUENTLY ASKED QUESTIONS
If you have a question that isn't answered below please contact MCS.

Internet Support Services Hours
Monday to Friday 8:00AM to 7:00PM
Saturday 9:00AM to 2:00PM



Connection Problems
1: I keep getting disconnected, can you please help me?
2: I am having problems connecting, can you help?

Browsing
1: What search engines are available?
2: Are there any dangerous websites that can harm my computer?
3: Browsing appears to be really slow or sometimes no data comes through at all. How can I speed things up or obtain data flow again?
4: There are some terms that you have used that I don't fully understand, such as spyware. Where can I obtain more information about these?

Email (general)
1: Do you have a webmail feature so I can check my email on a different internet account or computer?
2: I keep getting an error message that my account username or password are wrong. What is happening?
3: What email settings do I use to configure my email program?
4: I keep getting "spam" through my email, how can I stop this?
5: Does MCS have virus protection on their mail server?
6: I have received a virus alert from MCS, should I contact you?

Email (issues)

1: Points to Consider
2: I'm connected but I can't send or receive email
3: I can receive email but I can't send
4: I can send but I can't receive email
5: I can't find the attachment received with my email
6: I can't get all of my emails, the server times out and I get an error message
7: I sent an email to a group of people and I got an error 'one of the addresses is invalid'
8: My friends say they cannot sent me any email
9: I keep getting the same email repeatedly
10: I am getting two or three of each email
11: Shortly after I receive email I cannot browse the Internet (dialup)
12: I try to delete old email and it is still there
13: I am having to type my password every time I retrieve my email
14: A secure server (SSL) is giving me an error message


My Account
1: I am on a block plan (charged by the hour). Where can I view how many hours I have left?
2: How can I check how many times I have logged on and at what times?
3: Where can I see any invoices relating to my account?

Web Space
1: Do I have any personal webspace and how much do I have?
2: Ok, so I have some personal webspace to create and store a website. How do I access this and create my website?

Viruses
1: I think I have a virus, what can I do?
2: Do MCS have a virus protection facility on the email server?

Spam and Unsolicited Commercial Email (UCE)
1: What is Spam?
2: What is UCE?
3: How did they get my email address?
4: Why can't the MCS Email server just delete this stuff for my mcs.net.au email account?
5: Will genuine messages coming to my mcs.net.au address get lost by mistake?
6: What can I do to stop getting spam?
7: How do I set up a filter or a rule?

 

 
 
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