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A. The most probable
cause would be that you have a virus or spyware. Please update
your virus scanner to the latest definitions and perform a
scan. Ad-Aware is a program you can download for free to perform
a scan for spyware. Make sure you update it first though.
Visit our downloads section for more information.
B. You have an overly long phone cable attached
to your computer. Try changing cables even if it was working
previously.
C. Your modem could be having problems or
be faulty. Unfortunately it's probably best to get a technician
to look at it.
D. Failing all the above solutions, it could
be your telephone line. Make sure call waiting isn't enabled
and you have no other devices attached to the line such as
faxes or cheap telephones. It could also be that your telephone
line is noisy. Get a Telstra technician to come out and test
it.
2: I am having problems connecting, can you help?
[There could be a few reasons why you can not establish a
connection]
A. If you are getting an error to do with
your username or password, then you need to make sure you
are typing it in correctly and your capslock key isn't on. Your
account could also be de-activated due to an overdue bill.
Please ensure your account is up to date and paid for.
B. If you are getting a no-dial tone or other
similar error, such as remote end not answering then it could
be your telephone cord. Please use a shorter different cable
to test. There is also an option to turn off "wait for
dial-tone before dialing". Uncheck the box and then try
dialing again.
C. Your modem could be having problems or
faulty. Try connecting again, but this time have a phone attached
to the same line and have a listen to see if your modem tries
to dial out. If it doesn't then your modem could have a problem.
D. Your telephone line could be having problems.
Does your line appear to be noisy when you are talking to
people? If so get a Telstra technician to come out and check. |
